Senior Manager of Professional Services

Pavion Corp
United States, Florida, Altamonte Springs
Dec 18, 2024
Description Pavion and our family of companies are seeking a talented and motivated Senior Manager of Professional Services to join our security business unit. The Director/Sr. Manager of Professional Services will oversee the delivery of high-quality services to our clients, ensuring customer satisfaction and driving the success of our professional services team. This role requires a strategic thinker with strong leadership skills and a deep understanding of both IT and Physical Security and Life Safety Systems and best practices. Primary Responsibilities: Lead and manage the professional services team, including hiring, training, and performance management. Develop and implement strategies to improve service delivery and client satisfaction Collaborate with sales and account management teams to understand client needs and ensure seamless service delivery Oversee project management, ensuring projects are delivered on time, within scope, and within budget Maintain a personally utilization/billable target of 25% (not a management only position) Establish and maintain strong relationships with clients, acting as a trusted advisor Monitor and report on key performance indicators (KPIs) and metrics to track the success of the professional services department Drive continuous improvement initiatives to enhance service quality and operational efficiency Stay current with industry trends and best practices to ensure the company remains competitive Basic Qualifications: Bachelor's degree in Business, IT/Systems Management, or a related field (Master's degree preferred) 10+ years of experience in professional services, with at least 5 years in a leadership role Experience in IT and Life Safety Systems is a plus Preferred Qualifications: Proven track record of managing and leading successful teams Strong project management skills, with experience in managing complex projects Excellent communication and interpersonal skills Ability to think strategically and execute tactically Strong problem-solving skills and the ability to make data-driven decisions Physical Requirements: Must be able to travel to meet key customer engagement requirements Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment. Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)