AR Supervisor

Pavion and our family of companies are seeking a talented and motivated AR Supervisor to join our corporate team.

Primary Responsibilities:

• Lead a team of 8-12 Billers, or as business need determines
• Maintains staff by recruiting, onboarding, and continued training.
• Organizing employee's schedules and assignments
• Managing the workflow of employees and delegating tasks as necessary.
• Accomplishes staff results by communicating job expectations and planning, monitoring, and appraising job results.
• Responsible for daily oversight of team's activities and performance
• Motivates direct reports by providing positive feedback and skills development.
• Responsible for employee one-on-one reviews and audits.
• Assessing the work performance of their employees and identifying areas that need improvement
• Conducting performance reviews
• Promoting employees
• Plans and evaluates department policies, processes, priorities, and performance goals
• Work with OTC leadership to develop and implement process and performance improvements
• A/R, Billing, Order Validation, Cash Applications, Dispute Management and Business Retention related functions tasks as assigned
• Collaborate with other OTC Management and Leads to create best-in-class results
• Ensures department is on track to meet performance goals and make adjustments based on performance data as needed.
• Maintain accurate tracking reports for business unit and team
• Conduct account research and analysis
• Prepare and maintain various reports for senior level management to help track the team's progress
• Review and approve adjustments
• Portal Administration
• Subscriptions
• Send invoice revisions and other back up supporting documentation to past due customers
• Support Sr. Billing Manager and OTC Director in resolving escalation issues and facilitate communication between internal and external customers
• Interact with customers to resolve A/R related issues
• Maintain dispute management process on related items
• Comply with the Pavion Collections Handbook and SOX accounting guidelines

Basic Qualifications:

• Require experience with working for a contractor. Needs to fully under AIA Billing, waivers, Certified payroll, and Bill of sale
• College Degree, preferred in Accounting or Business, or experience comparable to position
• 5+ years' experience in a supervisory role for Accounts Receivable or Customer Service
• Must be fluent in English as the position supports US based Pavion customers
• Knowledge of pay apps and AIA forms
• Knowledge of various customer billing portals
• Proficiency in MS Teams, MS Word, MS Excel and MS Outlook. Must have strong computer skills
• Knowledge of operating standard office equipment
• Demonstrates a high level of customer service ability
• Extreme attention to detail
• Has the ability to work independently
• Must have the ability to multi-task in a fast paced and deadline driven environment
• Must be a team player, committed to working in a quality environment
• Strong sense of urgency and problem-solving skills
• Must be able to work Monday to Friday, 8 am to 5 pm ET or 7 AM to 4 PM MX time due to doing business with US based operations and customer support. And must be willing to work additional hours to drive improvement, especially around quarter and fiscal year ends or on projects

Preferred Qualifications:

• Preferred candidates will be experienced in Microsoft Dynamics 365 Business Central

Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.

Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.