Maintenance Training and Support Specialist

POSITION OVERVIEW:
Facilities Management is a department within University Services which is composed of the departments and people who deliver the non-academic operations across the University of Minnesota system. Facilities Management (FM) is responsible for all buildings, grounds and the energy management needs of the University of Minnesota Twin Cities campus. Facilities Management works to provide a safe, reliable and welcoming campus in support of the University's mission of teaching, research and outreach. FM's responsibilities include over 25 million square feet in more than 280 buildings across 1200 acres in the Twin Cities.

The Training and Support Specialist serves as a strategic resource for training Facilities staff on University of Minnesota Facilities systems, processes and supporting technologies. Under direction, this position plans, designs, and delivers digital and instructor-led training curricula, works with responsible subject matter experts to develop high quality training content, and ensures alignment with Facilities and UMN training objectives. This position provides functional support to Facilities staff via one-on-one and group support sessions.

This team member will also partner with functional team members and process owners to test new system functionality and enhancements, provide input into business processes, and secure alignment on training approach and content. Investigates new training technologies and techniques. Maintains documentation and job aids for all externally facing processes, including managing a system for disseminating that information. Relies on experience and judgment to plan and accomplish goals and requires a degree of creativity and latitude. This team member has the opportunity to improve maintenance team work execution through enhanced knowledge of FM systems and processes.

POSITION RESPONSIBILITIES:

Training Delivery (40%)
* Facilitate and deliver regularly scheduled training on both the Minneapolis and St. Paul campuses, including technical, non-technical, departmental, and client-based training programs.
* Deliver additional support through one-on-one coaching, small group, and open lab sessions.

Training and Communication Design and Development (20%)
* Consults with management and facilitates collection of training and communication needs of the organization.
* Researches and develops enhancements to existing training programs, including online delivery techniques.
* Develops written broad communications.
* Determines training objectives, writes training programs, including outline, text, and tests, and designs training lab exercises.
* Ensures all content is high quality, up-to-date, and consistent with brand, style, and accessibility guidelines.
* Works collaboratively with EAM Center Training Lead to ensure a consistent training approach to TRIRIGA

Training Administration (20%)
* Responsible for the coordination of system and process training programs.
* Conducts all administrative tasks associated with training programs including but not limited to scheduling training events, reserving rooms, maintaining, and troubleshooting registration, conducting regular participant evaluations and course assessments, and communicating with participants before and after class.

Documentation Maintenance (15%)
* Develops and manages online help resources, including websites, forms, and knowledge base systems.
* Responsible for regularly reviewing accuracy of all electronic and printed training materials, process flows, and procedure guides.
* Consults with process owners, SMEs, and IT staff to create documentation and test cases for new systems, updates, or enhancements.

Other Duties (5%)
* Assist with testing for technical and non-technical updates and enhancements.
* Other duties as assigned.

WORKING at the UNIVERSITY:
The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, you'll find a flexible work environment and supportive colleagues who are interested in lifelong learning. We prioritize work-life balance, allowing you to invest in the future of your career and in your life outside of work. The University also offers a comprehensive benefits package that includes. Please visit the Office of Human Resources website for more information regarding benefits.

POSITION QUALIFICATIONS:
Required (minimum) qualifications
* Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's degree in English, Communications, Business, Education or related; OR appropriate combination of education and experience.
* Two-years' experience delivering hands-on training, with a preference for experience in software training of adult learners.
* Proficiency in the Google Workspace and Microsoft Office Suite of products including layout, design, graphics, and templates

Preferred qualifications
* Communication - Excellent facilitation, presentation, and interpersonal skills. The candidate must possess a superior ability to communicate effectively in one-on-one, small group, and public speaking contexts.
* Strong organizational skills and attention to detail, with the ability to manage multiple projects simultaneously.
* Customer Focus - Exceptional customer service and collaboration skills with the ability to develop and maintain strong working relationships with peers, management, and the general university community. Implement qualitative and quantitative methods to access and track the effectiveness of training delivery, and act on participant feedback in order to improve future offerings.
* Manage Ambiguity - Demonstrated history of balancing multiple priorities and projects simultaneously with the ability to adapt to the changing needs of the business with a focus on meeting milestones and deadlines.
* Must have the ability to work both independently and within a team.
* Possess an understanding of business functions and knowledge of business process and workflow.
* Possess strong solution-oriented problem resolution and decision-making skills.
* Stays informed on events, trends and other developments in own field of work.
* Digital content creation and development experience, including web content publication and management.
* Advanced knowledge of adult learning principles with the ability to apply instructional design techniques.
* Proficiency in leading eLearning authoring tools such as: Articulate Storyline / Rise 360, Adobe.
* Captivate, Camtasia, SnagIt, and Lectora Online.
* Experience with IBM's TRIRIGA(or other Integrated Workplace Management Systems-IWMS), eCIFM On The Go tm, and Kronos.
* Previous work experience in facilities and/or real estate management environments.
* Experience creating documentation in compliance with section 508 of Web Content Accessibility Guidelines (WCAG)

Physical and environmental requirements
On-site work includes office setting as well as field work in mechanical equipment rooms. Some training will be conducted in a computer lab, other training will be on-site with maintenance staff where they work. Hybrid work environment (estimated 25% remote, 75% on site)

Pay Range: $70,000-$80,000; depending on education/qualifications/experience

Time Appointment: 75%-100% Appointment

Position Type: Faculty and P&A Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).