New 
Senior Technical Program Manager
 Microsoft | |
 United States, Texas, Irving | |
| 7000 State Highway 161 (Show on map) | |
 Jan 08, 2025 | |
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OverviewMicrosoft 365 continues to experience incredible double digit growth year after year as Microsoft evolves and delivers on the industry's leading AI, cloud productivity, security, compliance, and management solutions. FastTrack for Microsoft 365 has a primary worldwide role enabling customers to realize the benefits of the investments they have made in Microsoft 365. The FastTrack data migration team, as part of FastTrack for Microsoft 365, assists customers in preparing for and moving their data from on-premises and third-party cloud systems to Microsoft 365.As a Senior Technical Program Manager in FastTrack for Microsoft 365, you will work with architects, product engineering, PMO, and service delivery teams to create programs that assist customers migrating to Microsoft 365. You will ensure the success of these programs by having deep customer empathy, building solutions for enterprise scale and world-class support, using telemetry and feedback to optimize process, and embodying the growth mindset. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesPartner with other Program Managers, Product Managers, and Service Engineers to design technical solutions across feature areas. You'll also identify risks and propose data-based mitigations.Define success criteria and create relationships for implementing features for complex cross-functional projects. You'll coordinate and ensure alignment across organizations.Deliver on roadmap for multiple feature groups, track project schedules, and manage governance programs.Drive continuous improvements by listening to customer feedback and validating use cases. You'll also lead teams to partner with other departments to collect performance metrics, drive customer support, and lead direct customer engagements.Provide direction across teams during ambiguous challenges and customer escalations, effectively communicating with senior management.Other: Embody our Culture and Values | |