Homeless & Special Services Administrator

Position Summary:

The Homeless & Special Services Administrator is responsible for providing strategic leadership and oversight of Booth Family Shelter, Bed & Bread community engagement, and operations at 3737 Humboldt, ensuring effective development, implementation, and evaluation of operational goals and objectives. This role involves managing program development, outcomes, budgets, documentation, marketing efforts, and compliance with existing contracts while acting as a liaison to funding sources.

Essential Responsibilities:

• Oversee daily operations at 3737 Humboldt, ensuring a compassionate, welcoming, safe, clean and supportive environment for clients, community partners, and staff.
• Develop and implement Booth Family Shelter policies, procedures, and best practices aligned with the organizational mission and regulations.
• Monitor occupancy rates, resource utilization, and maintenance activities to ensure high bed occupancy and responsible stewardship of resources.
• Respond to site emergencies following organizational policies.
• Recruit, train, supervise, and evaluate staff, fostering a culture of integrity, compassion, respect, diversity, and trauma-informed care.
• Provide ongoing staff development, regular performance reviews, and ensure accurate documentation of supervised staff.
• Verify and approve staff hours and submit payroll information promptly.
• Develop, monitor, and manage the Booth Family Shelter and Humboldt operational budgets, ensuring compliance with funding guidelines and organizational policies.
• Oversee procurement of supplies and identify cost-saving opportunities without compromising quality.
• Ensure compliance with all contracts and funding requirements and act as a liaison to funding sources.
• Oversee data collection, HMIS compliance, and reporting standards to ensure program integrity.
• Prepare and submit timely reports to funders, leadership, and stakeholders.
• Monitor compliance with Harbor Light policies across all operations.
• Collaborate with external agencies to facilitate resident access to housing, employment, health, and social services.
• Represent Booth Family Shelter and Bed & Bread program at community functions and committees, seeking partnerships that enhance programs.
• Collaborate in the creation, promotion and marketing of the Booth Family Shelter and Bed and Bread program, highlighting collaboration and volunteer opportunities.
• Lead strategic planning for shelter operations, setting goals, objectives, and evaluation metrics.
• Direct fleet management for Bed and Bread trucks in collaboration with Food Service Services.
• Establish and maintain efficient Bed & Bread routes, foster strong community partnerships, and promote volunteer engagement to ensure program success and community impact.
• Serve as an active member of the Advisory Council, executive team and participate in quality improvement initiatives.
• Performs other duties as assigned.

Qualifications:

Education/Experience:

• A Master Degree in one of the following disciplines Health and Human Services, Social Work, Business Administration, Public Administration preferred or Bachelor Degree in one of the following disciplines Health and Human Services, Business Administration, Public Administration and equivalent experience.
• Experience in working with grant funded programs or grant writing preferred
• Minimum of one (1) year of successful supervisory/leadership experience
• Valid Michigan Chauffeur License and approved by The Salvation Army MVR
• T.B. test, police clearance, and MDOC LEIN clearance required

Skills, Knowledge & Abilities:

• Ability to organize and prioritize work
• Ability to analyze and produce data information
• Possess good communication skills

Computer Skills:

• Advanced Microsoft Office 365 kills

Certificates and Licenses:

• Complete Safe From Harm training, and keep current as needed
• Valid Michigan Chauffeur license and approved by The Salvation Army MVR

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

In addition: