Imaging Engineer I

If you are wondering what makes TRIMEDX different, it's that all of our associates share in a common purpose of serving clients, patients, communities, and each other with equal measures of care and performance.

• Everyone is focused on serving the customer and we do that by collaborating and supporting each other
• Associates look forward to coming to work each day
• Every associate matters and makes a difference

It is truly a culture like no other - We hope you will join our team! Find out more about our company and culture here.

Summary

The Imaging Engineer I installs, inspects, troubleshoots, repairs, calibrates, and verifies the performance of medical imaging equipment including, but not limited to, general radiographic rooms, portables, mammography, ultrasound, bone density, and supporting equipment. This position is required to be familiar with many classes of clinical equipment and may perform maintenance on equipment outside these specialty areas. The Imaging Engineer ensures regulatory compliance, assists in inventory management, and may serve as an advisor to other TriMedx personnel on technical matters concerning specialty equipment. The individual demonstrates adherence to the TriMedx core values in all professional interactions by showing respect to all people, creating real value, initiating meaningful change, and exhibiting integrity.

Responsibilities

Technical Service - 40%

• Perform performance assurance (PA) inspections, scheduled maintenance, and operation verification procedures (OVP) on medical imaging equipment
• Repair, install, and calibrate medical imaging equipment
• Inform supervisors of the status of repairs, scheduled inspections, unusual equipment situations, and any customer concerns
• Work with, direct, and document the activities of subcontractors, vendors, and outside service technicians to ensure proper service delivery
• Maintain Clinical Engineering expertise through ongoing training and education
• Assist with Service Operations Special Projects as assigned

Regulatory Compliance - 25%

• Ensure the accuracy and integrity of the equipment database to include the inventory, performance assurance (PA) schedules, nomenclature, and service history
• Adhere to the Medical Equipment Management Plan (MEMP), including all regulatory agency compliances and other applicable policies and procedures
• Responsible for ensuring all service and documentation is complete, timely, and accurate
• Work with Medical Physicist on accurate and aligned radiation outputs to ensure regulatory compliance and patient safety

Account Relationship Management - 25%

• Build and maintain customer relationships
• Discuss equipment status and functionality with clinicians
• Adhere to the Mission, Vision, and Values of the organization(s) served.
• Provide a positive representation of TriMedx services by integrating the core values into job performance

Inventory - 10%

• Perform periodic inspections of current inventory status and maintain common failure parts inventory to ensure equipment uptime
• Verify the completion of security analysis for new customer equipment
• Performs Incoming Inspections (II) to maintain a complete and accurate inventory of medical devices, including trial and evaluation, rental, and loaner equipment in addition to permanently assigned equipment inventory
• Maintain the accuracy and integrity of the equipment database to include inventory, performance assurance (PA) schedules, nomenclature, and service history
• Make recommendations regarding inventory

All other duties as assigned

Skills and Experience

• Complex computer skills including the ability to interpret error codes, defragment hard-drives, replace power supplies, and interpret computer codes required
• Knowledge of Microsoft Office (Excel) and networking applications required
• Ability to integrate information from a variety of sources
• Excellent interpersonal and customer service skills
• Strong written and verbal communication skills

Education and Qualifications

• Associates degree in a technical/electronics field or equivalent military experience or two years of equivalent experience.
• 6 months experience in the repair, maintenance, troubleshooting, and installation of medical imaging equipment preferred
• Frequently required to reach, pull, and/or employ fine motor skills during the installation, servicing, and maintenance of medical equipment
• Frequently required to bend, crouch, kneel, climb, balance, or otherwise maneuver body while servicing and/or inspecting medical equipment
• Frequently required to operate tools/machinery that use hand and/or foot controls (e.g. drills, saws, electronic test equipment) when servicing medical equipment
• Frequently required to lift, carry, or otherwise move up to 50 lbs while working with medical equipment
• Valid drivers license required; variable travel requirements depending on primary site that may require use of personal vehicle

MONITORING AND MEASUREMENT

Behaviors (Only check Leadership Behaviors if this position manages associates)

Associate Behaviors: customer focus, ownership, core values, collaboration

or

Leadership Behaviors: Leads the Business (customer orientation, bias for action, ownership, continuous improvement), Manages Self (honest, humble, curious, self-aware), Leads Others (respectful, collaborative, develops others, communication)

Functional Competencies

• Medical Device Maintenance & Repair: Demonstrates deep understanding of the principles of maintaining and repairing medical assets in accordance with company policy and manufacturer recommendations. Proficiency in specific modalities is dependent upon work location.
• Use of Computerized Medical Assistant Management Systems: Demonstrates understanding of software systems (RSQ, Service Now) used to manage maintenance and repair of medical assets. Able to use the systems in accordance with company policy to properly document service information in accordance with company and manufacturer guidelines.
• Regulatory Compliance: Understands all relevant regulatory requirements and demonstrates applicable compliance with regulations.
• Compliance with ISO Policies & Procedures: Understands applicable QMS & ISMS policies and procedures. Able to explain the appropriate policies and procedures as well as when and where they apply. Creates and maintains documentation in accordance with all ISO policies and procedures.

Quality Management Systems (QMS): Information Management (ISMS) and Medical Devices (MD QMS)

TRIMEDX has implemented a QMS program adhering to the standards of ISO/IEC 27001:2013 ISMS and ISO 13485:2016 MD QMS. It is the responsibility of all TRIMEDX Associates to be aware of the policies and procedures to contribute to the effectiveness of the TRIMEDX's QMS.

On-Call and Remote Work Eligibility

On Call Rotation required? - Yes

Remote work eligible? - No

At TRIMEDX, we support and protect a culture where diversity, equity and inclusion are the foundation. We know it is our uniqueness and experiences that make a difference, drive innovation and create shared success. We create an inclusive workplace by actively seeking diversity, creating inclusion and driving equity and engagement.

We embrace people's differences which include age, race, color, ethnicity, gender, gender identity, sexual orientation, national origin, education, genetics, veteran status, disability, religion, beliefs, opinions and life experiences.

Visit our website to view our full Diversity, Equity and Inclusion statement, along with our social channels to see what our team is up to: Facebook, LinkedIn, Twitter.

TRIMEDX is an Equal Opportunity Employer. Drug-Free Workplace.

Because we are committed to providing a safe and productive work environment, TRIMEDX is a drug-free workplace. Accordingly, Associates are prohibited from engaging in the unlawful manufacture, sale, distribution, dispensation, possession, or use of any controlled substance or marijuana, or otherwise being under the influence thereof, on all TRIMEDX and Customer property or during working/on-call hours.