Program Attendant On-Call - The Way Out Center

DEPARTMENT: THE WAY OUT CENTER

POSITION TITLE: PROGRAM ATTENDANT

STATUS: ON-CALL, NON-EXEMPT

SUPERVISOR: THE WAY OUT PROGRAM MANAGER

MISSION STATEMENT:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ to meet human needs in His name without discrimination.

SCOPE OF POSITION:

This position follows policies and procedures for The Way Out Center Bridge Housing Program under the direction of the Lead Program Attendant, Assistant Program Manager and/or Program Manager. The Program Attendant provides support and direction to the guests of the program. The Program Attendant works with individuals who are struggling with issues related to homelessness, mental health, addiction and/or chronic illness. The Program Attendant is responsible for demonstrating and inspiring hope, trust, and a positive outlook. They will cultivate connections with a broad range of community-based services and support. The Program Attendant will work as a team member to provide safe, stable, temporary housing with supportive services to the guests of the Bridge Housing Program. The Program Attendant may have contact with public or office environments that may risk exposure to irrational/hostile behavior, typical/extreme weather conditions, contagious parasites/diseases or contact with domestic animals. A single shift may be up to 12 hours and overnights, to include weekends as an on-call position.

EDUCATION AND WORK EXPERIENCE:

• High School Diploma or Equivalent

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Knowledge of Social Services, local resources, and referrals as appropriate
• Possess general computer and keyboarding skills
• Knowledge of or a willingness to learn Microsoft Office and recordkeeping systems
• Effective verbal and written communication
• Demonstrate effective personal and situational awareness
• Flexible, relatable, and reliable; manage time effectively
• Self-motivated and work with minimum supervision
• Be an active listener by asking questions and reflecting on what is said
• Maintain healthy boundaries with guests and fellow staff members
• Make decisions based on the Established Policies and Procedures manual
• 21 years of age or older
• Pass a Criminal Background Check
• Pass a Driver Background Check, as needed
• Have or complete De-escalation training
• Possess WA State Food Handler's Card, Bloodborne Pathogen and CPR/First Aid Certification or obtain within 30 days of hire

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Represent The Salvation Army and respect and work within its Christian tenets
• Oversee guests and the facility to provide a safe, clean and pleasant environment
• Maintain an activity log during each shift with details of time, guest names and description of activity while on duty
• Complete data entry tasks into WellSky and CMIS during each shift
• Meal Service: set-up, serving and clean-up
• Maintain required level of security each shift
• Maintain TSA facilities for cleanliness and safety from abuse or vandalism
• Ensure supplies are properly stored and ready for the next Program Attendant or guest
• Complete documentation and data entry tasks on assigned shifts without delay
• Answer and direct calls to the appropriate employee or guest
• Schedule/provide guest transportation to/from appointments, meetings, and employment, as assigned
• Successfully participate in TSA Spokane's Employee Development training
• Attend required staff meetings and in-service training sessions
• Assist with seasonal/special events as assigned
• Other duties as assigned

PHYSICAL REQUIREMENTS:

• Sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
• Grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
• Operate a telephone
• Operate a desktop or laptop computer
• Lift up to 30 pounds regularly and 50 pounds occasionally
• Understand written information
• Sweep, clean, shovel snow, operate snow blower; perform janitorial tasks as needed

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment to meet the physical requirements of the position. The Salvation Army would attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result.

BENEFITS:

A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurance.

Health Insurance: Low bi-weekly premiums for employee-only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance are offered.

Life and Voluntary Options: An employer-paid life insurance policy covers employees. Voluntary supplemental life, short-term and long-term disability plans are available.

Retirement Plans: Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years eligible service time. Plus, an employee-funded voluntary 403(b) option.

Parental Leave: The benefit is 40 hours of Paid Leave for qualifying events.

Sick Leave: 12 days of Sick Leave annually accruing from day one, eligible for use after three months' service time.

Paid Vacation:

• Two weeks annually, accruing from day one, for non-exempt positions.
• Four weeks annually, accruing from day one, for exempt positions.
• Accrued vacation is eligible for use after six months' service time.

Paid Holidays: 13 designated holidays + 1 floating holiday per year