Utility Assistance Program Coordinator (Divisional Headquarters)

The Salvation Army Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Job Objective:

The Utility Assistance Program Coordinator provides support and resources to families and individuals in Indiana in partnership with Center Point Energy Share the Warmth Program. The position provides emergency financial utility services, and strengths-based case management to ensure the mission of The Salvation Army is effectively carried out.

What You Will Do:

• Schedule and conduct appointments for utility assistance.
• Implement strengths-based and client-centered case management skills to identify client strengths, identify sufficiency goals and barriers to those goals, and implement strategies to achieve those goals.
• Connect individuals to local Salvation Army programs and services.
• Maintain a current list of referral sources throughout the county and surrounding counties to ensure that available appropriate resources are provided to clients as they work toward completing their sufficiency goals.
• Complete and maintain required electronic and paper documentation for clients and resources in SIMS and other demographics and reporting by Salvation Army Policies and Procedures and funders' standards.
• Network with other social service providers throughout the specific county.
• Represent The Salvation Army at public functions as requested and determined to be appropriate.
• Make budgetary recommendations to the Divisional Social Services Director.
• Attend divisional training as requested, identify pertinent community training opportunities, requesting permission to attend as schedule and budget allow.
• Compliance and practice of The Salvation Army National Social Services Standards.

• Other tasks as assigned by leadership.

Minimum Qualifications: The requirements listed below are representative of the minimal education, experience, skills, and/or abilities required for this position.

Education: Minimum of an associate degree in Human or Social Services (or related field).

Background Checks: The position requires a background check to be completed. Findings may disqualify an individual for this position.

Experience: Minimum of 2 years' experience in case management services.

Certifications: Must have a valid driver's license and maintain The Salvation Army Driver's qualification standard; must complete Safe from Harm training within the first 90 days of employment; Must complete Case Worker Certification Program within 30 days of employment; Must complete Service Point SIMS data entry and/or completion of data entry procedures within 60 days of employment.

Skills/Abilities:

• Able to speak, write and understand English in a manner sufficient for effective communication with leadership, field personnel, and clientele.
• Computer proficiency with Microsoft products and ability to learn electronic reporting systems.
• Strong verbal and written communication skills.
• Able to assist clients of diverse cultural and socioeconomic backgrounds.
• Able to work in a fast-paced environment as this role will assist a large volume of applications for assistance.

• Provide guidance and promote the spiritual dimension of Salvation Army social services programs, emphasizing the importance of Christian influence and evangelism in all Salvation Army ministries, including delivery of social services in contemporary settings.

Supervisory Responsibility: No supervisory responsibilities.

The physical requirements described here are representative of those that must be met by an employee to successfully perform the duties of this job. Reasonable accommodation may be made to enable individuals to perform the essential functions of this job.

Physical Requirements Include:

• Good speaking, hearing and vision ability, and excellent manual dexterity.
• Lifting, pulling, and pushing of materials up to 25 pounds.
• May require bending, squatting, walking.
• May require standing for extended periods.

Travel: Local travel will be required to attend trainings and professional development opportunities.

Working Conditions: Work is performed in an office environment; May require some weekend and evening work.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.

This job description should not be interpreted as all-inclusive. It is intended to identify the essential functions and requirements of the position. Other job-related responsibilities and tasks may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.