Senior Property Manager

At Highwoods, our focus is on providing exceptional experiences for everyone involved - our customers, employees, stakeholders, and our local communities. We believe in enhancing the customer experience within our buildings by integrating hospitality and top-notch amenities, creating a work environment that is truly unmatched.

A day in the life
As a Highwoods Senior Property Manager, you will be part of a team that strives to provide best in class service to customers in over 500K square feet of full-service commercial office and mixed-use space in the midtown Tampa market. We're seeking someone passionate about crafting dynamic experiences and fostering a sense of community for our diverse customer base within the portfolio.

People Are Our Greatest Assets
Each of us working at Highwoods plays an essential role in the enduring success of our company. We value people who are authentic, creative, and passionate about what they do. While we are one company, locations and departments operate with autonomy and accountability. Individuals are encouraged to take the initiative here.

We are in the work-placemaking business, creating thoughtful, intentional, and commute-worthy workplaces. When you join Highwoods, you work beside some of the best and brightest in the commercial real estate industry. Every employee adds value and contributes to our success. Our people are the most important part of our business, and because of that, we provide a generous total rewards package and prioritize training and development. Employees advance their careers here; now it's your turn!

The Senior Property Manager plays a pivotal role in the operational and financial health of the portfolio consisting of over 500K square feet of full-service office and mixed-use space in Midtown Tampa. This individual will balance operational efficiency, financial performance, and customer satisfaction to meet and exceed company standards, fostering a customer-focused culture that adds value and enhances customer retention. This position is responsible for enhancing the customer experience through creative programming, community building, and strategic local partnerships, making it not only functional but also a preferred destination.

WORK PERFORMED:

• Build strong customer relationships by proactively addressing customer concerns and inquiries, demonstrating a positive attitude and dedication to providing exceptional service.
• Spearhead customer relations opportunities to promote open communication and trust between Highwoods and our customers.
• Lead the effort to help drive customer retention and increase overall customer satisfaction.
• Responsible for the financial performance of the assets within assigned portfolio.
• Research, prepare and implement annual budgets including coordination of association dues, revenue, operating expenses and capital expenditures for building improvements.
• Reforecast operating expenses and prepare accruals on a monthly basis.
• Manage and professionally develop building-level personnel.
• Review all invoices and submit for payment in a manner which maximizes Highwoods operating income.
• Manage and maintain accurate property records for an owner's association, including administration of governing documents
• Develop and implement ideas to reduce operating expenses.
• Oversee the administration of preventative maintenance programs.
• Negotiate and manage vendor contracts within assigned portfolio.
• Conduct regular property inspections to prevent problems/identify opportunities in accordance with department policy.
• Adhere to company, division, and department policies and procedures and ensure property compliance with codes, regulations, and governmental agency directives.
• Review and monitor daily work order reports and weekly outstanding work order reports.
• Initiate and/or manage customer billings and assist with the collection process.
• Coordinate customer move-ins (i.e., welcome packages, etc.) and move-outs to promote customer relations and protect the property.
• Ensure the optimal functioning of building systems (e.g., HVAC, fire/life safety, elevators, and security systems).
• Review and understand leases related to assigned portfolio.
• Assist with property acquisition and dispositions as needed.
• Distribute annual customer surveys and implement response plans based on survey results.
• Attend and follow up on all customer's move-in and move-out punch list inspections.
• Adhere to OSHA requirements related to the assigned portfolio.
• Identify and implement procedures to minimize Owners' insurance risks.
• Be available as needed to perform on-call duties and maintain a status of active communication.

Requirements:

• Proactive attitude and a genuine passion for delivering exceptional customer experiences.
• Effective organization, time management, written and oral communication skills.
• Demonstrated leadership/management skills.
• Strong interpersonal skills, detail-oriented and analytical
• Proficiency in MS Office suite

Education & Experience:

• Bachelor's Degree or equivalent experience.
• 7-10 years experience in full-service commercial property management.
• Budgeting/reporting experience.
• Demonstrated experience with property acquisition and/or new property start-up.
• Proven experience managing capital improvement projects.
• Certified Property Manager designation or candidate, or RPA designation preferred
• Commercial property owners' association management preferred

Physical Requirements:

This job operates in a professional office environment as well as throughout a variety of properties. May be exposed to construction sites and various weather conditions. This role routinely uses standard office equipment such as computers, phones, scanners, and video conferencing equipment.

Work Environment:

While performing the duties of this job, the employee is regularly required to talk, hear, see, sit, stand, and walk for prolonged periods of time; use hands to finger, handle and feel; and reach with hands and arms. The employee may occasionally need to climb, balance, bend, and crouch. Must be able to inspect all areas of the properties, including the roof. The employee may occasionally lift, push, or pull up to 25 pounds. Ability to read, understand and to communicate information and ideas clearly in writing and orally required.