Reservations/Customer Service

All shifts available

Empowered to create that first personal positive impression to guests when first calling Chula Vista Resort; giving the guests the most accurate, friendly, and highest level of guest satisfaction. Reservation Agent will fulfill the related goals and objectives of the resort while displaying hospitality and professionalism at all times taking pride in representing Chula Vista Resort.

Essential Job Functions:

* Take all reservations in accordance with the standard operating procedures and policies. Stating and explaining clear and concise information with regards to room styles, rates, hours, seasonal activities, packages, and with answering any other inquiries the guest may have.

* Demonstrate a working knowledge when answering phones, selling only the services which we offer, and providing a true picture of what the guest should expect from our property.

* Create the highest guest satisfaction possible by having a clean, organized, well stocked work area. Perform and complete other assigned duties.

* Maintain a favorable working relationship with all company associates to foster and promote a positive working environment.

* Display a calm and attentive approach in solving problems and handling difficult situations, collecting information and sincerely helping to resolve them.

* Determine, communicate, and monitor personal and department achievements and performance standards on a daily basis.