Executive Vice President, Service Line Leader - Channel Performance

The Ipsos Channel Performance Service Line is home to the largest mystery shopping agency in the world, providing best-in-class Retail and Shopper Insights. We complete over a million shops every year in 100+ countries across all industry segments and organization sizes.

Our purpose is to help our clients improve their business performance across all channels in which they serve their customers: brick-and-mortar retail, digital e-commerce, and contact centers.

Our clients benefit from our experienced team, global reach, personalized local presence, research expertise, and innovative approach.

About this position:

We are looking for an experienced leader to oversee our Channel Performance (CHP) team. In this role, you will serve as a key member of the Ipsos US leadership team and ensure the overall growth and profitability of the business unit. You will have ultimate responsibility for all functions within the business-Client Success, Field & Technical Operations, Business Development and Marketing.

What Makes this role important at Ipsos?

You will partner internally with key executive leaders across the Ipsos organization as well as key Account Leads within Channel Performance (CHP); and externally with some of the largest global clients-to grow the business, while creating an efficient, engaging, and innovative experience for your team members and clients. You will leverage your industry relationships, mixed with your research expertise, to drive the Channel Performance business into the future, drive new and maintained business, and empower senior stakeholders and decision-makers at major retail, restaurant, technology, and financial services companies to improve their channel performance.

What you can expect to be doing:

In this role, you will be responsible for overseeing a large, multi-faceted team that works in a matrixed environment within Ipsos, you will need to have strong leadership skills and have ideas and perspective on a clear vision and the ability to build strategy against it. You will need to be enthusiastic and driven on team development so that you can optimize how our team exceeds our client's expectations on every engagement.

Business Management:

• Own and manage the P&L for Channel Performance, responsible for revenue, profitability, changeability, and other business KPIs.
  
  
  
  • Own best estimates for the business over the year and manage the annual budgeting process.
  
  
• Lead strategic planning for Channel Performance, outlining a vision and strategy to execute for near-term and 3-year planning.
• Oversee client portfolio leads for the business, as well as providing business development leadership.
• Play an active role in the US Leadership team, focusing on opportunities for collaboration across other areas of Ipsos.
• Oversee BD, Marketing, Operational & HR initiatives in collaboration with team leads and Finance/HR Support leads.

Pipeline & Business Development:

• Provide business development leadership, leading weekly pipeline review.
• Support team with reviewing or leading big pitches.
• Support and approve pricing strategy for key pitches.
• Lead retain process for client portfolios.

Leadership Activities and Team Management:

• Lead weekly Channel Performance leadership meetings, focused on financial execution, clients, strategy, and team leadership.
• Conduct regular 1:1's with direct reports and management.
• Lead monthly town halls with the full Channel Performance team.
• Represent interests of the Channel Performance team with US & Global leadership
• Attend various Global SL meetings and support initiatives.
• Leader of culture across the Channel Performance team, setting expectations and making this team an attractive place for career development

Client Activities:

• Serve as executive sponsor on key accounts.
• Attend key account QBR's.
• Serve as the escalation point for issues and teams.
• Be actively involved in the retention process.
• Ability to manage substantial P&L of over $50M annually.
• Demonstrated leadership and vision in managing staff groups and major projects or initiatives.
• Strong connections within the industry that will lead to tangible growth.
• Strong commercial acumen to develop growth processes and protocols on the team.
• Exceptional client service focus with the ability to confidently deal with executives and client contacts at a senior management level.
• Effective communication skills and relationship-building abilities
• Proficient in MS Office with above-average PowerPoint skills
• Excellent people skills and a collaborative management style

This might be the job for you if you have:

• Broad and deep experience within Customer Experience and/or Mystery Shopping research, encompassing a range of industries, clients, and programs.
• Minimum 10+ years of relevant professional experience, including positions in a leadership capacity.

If you don't meet 100% of the requirements, we encourage all who feel they might be a fit for the opportunity to apply. We may consider a variety of backgrounds for a particular role and are also committed to considering candidates for available positions throughout our organization, not just the one you're applying to!

In accordance with NY/CO/CA/WA law, the estimated base salary range for this role is $265,000 to $290,000. Your final base salary will be determined based on several non-discriminatory factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications.

What's in it for you:

At Ipsos, you will experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, and wellness benefits), a flexible workplace policy, and a strong collaborative culture. To find out more about all the great reasons to work at Ipsos, how we are making an impact around the world and more about our benefits and employee programs, please visit:

Why Work at Ipsos | US

Commitment to Diversity

Ipsos recognizes the necessity of building an inclusive culture that values each employee's individuality and diverse perspectives. For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with insights that elevate their understanding of the world. This could not be fulfilled without Ipsos' diverse employees who compile and analyze this data-they are the essence of who we are and what we do.

We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish. Ipsos encourages our employees to act in a respectful and responsible manner, in line with the code of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual.

Ipsos is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability.

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