Billing Onboarding Specialist

It's our people that make Shoes For Crews special! We hire talented people who support our values and provide training and coaching to our crew to meet their career objectives. Our success comes from great team work and exceptional individual effort. We strive to reward collaboration and recognize accomplishments in an environment of mutual support and respect. It's much more than a great place to work, it's where our crew looks forward to Monday, not Friday.

What You Will Love About US

• Great Company Culture-Awarded one of the TOP companies to work for
• Competitive salary
• Generous Health Benefit Package (some at NO cost)
• Prepare for the future-401(k) (with 3% match)
• Paid vacation, holidays, and sick leave
• Hybrid and remote schedules
• Employee recognition platform
• Employee discounts (Including a FREE pair of shoes
• Wellness program
• Robust onboarding program
• QUPID Committee
• Engagement Committee

Our mission is to keep the workforce safe on the job with comfortable, quality protective footwear solutions-reducing accidents and saving money!

Shoes For Crews, LLC (SFC) is a dynamic designer, manufacturer and business-to-business marketer of the most technologically advanced, top-rated slip-resistant footwear for the foodservice, hospitality, industrial, and healthcare workplaces. SFC protects over 3.5 million workers per year in over 120,000 workplaces from slip and fall accidents. For over 30 years, the Company has built its reputation through innovative product development technologies, proprietary manufacturing, and distinct niche marketing

Position Summary: Support the Mission, Vision, and Culture of the company by performing a variety of responsible and specialized administrative and office functions; creates and processes and manages specialized billing reports; records and files in connection with department work processes; interacting professionally with Customers, Sales Management, Sales Admin Team, Collections staff, Cash applications (AR), IT Team, and Customer Service Team.

Essential Job Functions:

Billing Management

• Invoicing (Daily, Weekly, and Bi-weekly)
• E-Billing via WebMethods- CSV/Excel/PDF format billing
• EDI Billing - Electronic Data Interfaced billing.
• Manual Billing - Invoice entry into 3^rd party Portals or via email
• Researching Billing Issues
• Communicating with customers via ticketing system and verbal communication

Key Responsibilities and Accountabilities

• New Business and Program Enhancement discovering customer calls to determine billing/reporting requirements.
• Manage Billing Onboarding projects through completion, includes high volume customer calls.
• Customer accounts payable and payroll invoice setup on complex accounts
• Sales Force customer accounts payable and payroll invoice setup
• Testing post and go live data for complex accounts.
• Post follow up with customers.
• Post auditing of data files for a minimum of 3 weeks after go live.
• Daily auditing of manual invoice setups
• Communicating with customer on calls providing guidance on invoicing setup
• Process improvement projects
• Work closely with AR Team on reconciliation of accounts

Minimum Requirements

• 3-5 years B2B billing experience.
• The ability to work a full-time schedule.
• Accurate and professional written and verbal communication
• Proven ability to perform in a deadline oriented, fast-paced dynamic environment.
• Demonstrated analytical skills to identify trends and interpret financial data.

Skills and Abilities

• Methods for organizing and implementing processes.
• Must have the ability to multi-task.
• Must have excellent project management skills.
• Excellent verbal and written communication skills
• Flexible, team player
• MS Office Applications - Word, Outlook, and Excel required.
• Salesforce Ticketing Experience
• NetSuite Experience

Education:

• High School diploma or GED required.
• Associate degree preferred.

Shoes For Crews is proud to be an equal opportunity employer committed to hiring a diverse and inclusive workforce. Shoes For Crews provides equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of sex, sexual orientation, gender (including gender identity and/or expression), pregnancy, race, color, creed, national or ethnic origin, citizenship status, religion, disability, marital status, age, genetic information, veteran status or any personal attribute or characteristic that is protected by applicable local, state or federal laws.

This job description is not intended to be all inclusive. Employees may perform other duties to meet the ongoing needs of the organization.