ReStore Donation Scheduler

The Habitat ReStores are a division of Habitat for Humanity of Metro Denver (HFHMD). The ReStores' purpose is to generate revenue through the sale of purchased and donated building materials as well as related household items. This revenue is used to support the activities and programs of Habitat for Humanity of Metro Denver.

The Habitat ReStore Donation Scheduler performs the daily operations of the donation call center and plays an integral role in the communication and customer service efforts of the ReStores. The Scheduler is responsible for generating positive donor interactions, scheduling donation requests and efficiently and effectively routing donation pickups to meet the needs of all ReStore operations.

The following reflects the organization's definition of essential functions for the job but does not restrict the tasks that may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

SCHEDULE:
Tuesday through Saturday; 8:30 am to 5:00 pm.

LOCATION:
430 S Navajo St, Denver, CO 80223.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
Communicate with donors in a positive, engaging, and helpful manner by phone and email.
Schedule donation pickups for all ReStores using online scheduling software.
Identify, troubleshoot, and resolve all software issues.
Route all donation pickup schedules in the most effective and efficient way.
Connect with both internal and external customers in a timely and productive fashion.
Process donation scheduling payments and research and resolve any disputes.
Maintain an understanding of acceptable donation items and be able to effectively communicate this information while preserving a positive interaction with donors.
Support the coordination of ReStore activities that utilize our truck fleet.
Provide relevant information regarding, weekly donations and schedule changes to the Logistics Field Manager, Store Managers and Director of ReStore Operations.
Train, supervise and support any volunteers who assist call center operations.
Collaborate with other departments to communicate ReStore information and policies to the Denver community.
Assist with special projects and other associated duties as required to help fulfill our mission in alignment with our Cultural Blueprint values.

KNOWLEDGE, SKILLS, ABILITIES:
Knowledge of Habitat for Humanity and the ReStores and the ability to engage donors, customers, and volunteers in our mission.
Excellent communication and customer service skills with the capacity to convey information to staff, donors, customers, and volunteers.
Ability to remain calm and solution always oriented with donors, staff, and volunteers.
Process oriented with the willingness to adapt plans and schedules regularly.
Understanding of truck and staff capacity for pickup scheduling.
Knowledge of Metro Denver area and electronic mapping functions.
Multitasking and quick decision making
Experience processing credit card transactions
Independent and team worker, punctual and dependable.
Attention to detail while performing day-to-day administrative tasks such as maintaining information files, processing paperwork, working at a desk and computer for significant amounts of time.

EXPERIENCE
Proficiency with web-based scheduling programs such as Vonigo, Thrift Cart, or similar and email systems is required.
Proficiency with MS Office required.
Experience scheduling moving, delivery, or freight trucks highly preferred.
Spatial awareness and visualizing how items will fit into a truck is beneficial to this role.
Prior customer service experience is highly recommended.

WORK ENVIRONMENT AND CONDITIONS, PHYSICAL REQUIREMENTS NECESSARY TO PERFORM THIS JOB:
Ability to stand and/or sit at a desk and computer under artificial lighting for extended periods of time.
Most work is performed indoors at a desk in a shared office or meeting setting, with the ability to work remotely at times.
Ability to travel to and from meetings and appointments in locations and times when public transportation isunavailable.
A Motor Vehicle Report (MVR) will be run for insurance purposes.

The expected hourly starting range for this position is $18.29 - $19.80. New hires are typically brought into the organization between the minimum to midpoint of the salary range posted depending on qualifications, internal equity and the budgeted amount for the role.

Benefits available include medical, dental and vision insurance options; 401k with employer match; Paid time off for vacation, sick, holidays, floating holidays; and parental leave; short and long-term disability; Healthy Families and Workplaces Act (HFWA) Leave; Paid Parental Leave (PFML); and paid time to volunteer.
To Apply: Please send resume or work history and statement of interest to [emailprotected] for consideration.

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